Home    Contact Us   |  Price Lists   |  Request for Quote   |  How to Order   |  Testimonials   |  Policies  |  Links & Resources   | About the Artist  

PenDance Calligraphy & Engraving

Frequently-Asked Questions

Hand Calligraphy | Computer Calligraphy | Hand Engraving | Sandcarving | General Information

 

 

If your question is not answered on this page, then please contact us!

Hand Calligraphy


Envelope Addressing

Q:   How long does it take to complete an envelope addressing order?

A:   Allow about 1 week per 100 addresses. It actually doesn't take that long to complete them, but since I usually have several jobs going at once, all with different numbers of addresses and start and finish dates, this estimate provides some flexibility in scheduling.

Q:   How many extra envelopes should I order?

A:   I require at least 10% extra, with a minimum of 10 additional items. For metallic-coated papers, I prefer 15% extra since errors can't be corrected on metallic-coated papers.

Q:    Can you match the font on my invitation using hand calligraphy?

A:    For script styles, I can emulate the capital letters to coordinate with your invitation.

Q:   Can you help me with envelope addressing etiquette?

A:   Yes, once you place your order I will be happy to help you with your etiquette questions. If I don't know the answer, then I'll find it out for you!

Q:   Can you match the ink color on my invitations?

A:    Yes, if you provide us a copy of the invitation or a color swatch with your envelopes, I can mix a custom color to match.

Q:   Can you start addressing my envelopes or place cards before I have my guest list completed?

A:   Yes, I can start with your initial list, then you can email me the additions as needed, no extra charge. However, if you need additional envelopes addressed after your initial order is delivered, then a set up fee will apply for each additional batch of envelopes to be addressed.

Q:   Do you keep my address list private?

A:   Absolutely. We never use your information for anything other than completing your order. We usually delete address lists two months after the items are delivered, in case a client happens to lose the address information from their computer.

Q:   Does your hand ever hurt from addressing so many envelopes?

A:    No, I have not had any problems so far! I take frequent ergonomic breaks to ensure that my wrists don't suffer too much strain. Also, I use a lot of forearm and shoulder movement when writing and don't hold my pen holder too tightly.

Q:   Can I have envelopes mailed directly to you from my stationer or printer?

A:   Yes, we will accept envelopes mailed from your printer or stationer. You will need to provide us with your return address information so that we'll know which envelopes are yours (most stationers/printers fail to include the client's contact information with the envelopes.)
 

Back to top

Invitation Design

Q:   When should I send out my invitations?

A:   For out-of-town guests and international addresses, you may want to send them out 8 weeks in advance. For local addresses, 6 weeks in advance should suffice.

We have known brides who have a "B" list of guests, so they send all their "A" list invitations out 8 - 10 weeks ahead. Once they start getting regrets from the "A" list, they ask to have their "B" guests' invitations addressed.

Q:   I'm interested in invitation design but I'd like to see a draft before deciding to order. Will you design it for me so that I can see what it will look like before I give you a deposit?

A:   No, unfortunately I don't offer design work on spec. I require a 50% deposit to begin the design process, then you'll have 3 chances to request changes before I prepare the final design. If you decide that you prefer not to order the design, the deposit will act as your cancellation fee.

Q:   How do you send proofs and how long does it take to complete an invitation design?

A:   Once I get started on the design, it takes 3-5 days to email you the first proof. Usually the approval process takes just a few days after the first draft is completed, then add 1-2 days to finalize the design and email it to you and your stationer or printer. I do require that the balance be paid on your invoice prior to emailing the final designs.

Q:   If I see another calligrapher's work that I like, will you copy their style for me?

A:   No, it's unethical to copy another artist's style or designs. Most calligraphers work hard to develop a style and brand that's uniquely their own, and to copy it would be stealing.

If you really like the style of another calligrapher, then please contact them first to see if they are available to create your design. If you tell the calligrapher your budget, most likely they will work with you to help design an invitation in their style and within your budget.

I am happy to review the work of other calligraphers that you like so that I can get a sense of what you prefer, but I will not copy another's work. I will do my best to capture the essence of the style you are seeking, but in my own way.

Back to top

 

Computer Calligraphy


Q:   How long does it take to complete an envelope printing order?

A:   After we receive your list, we import it into our printing program and create a check list for your approval. Once we receive approval from you and have the envelopes in hand, it takes about 3-5 days to complete your order.

Q:   How many extra envelopes should I order?

A:   We require at least 10% extra, with a minimum of 10 additional items. For metallic-coated papers, we prefer 15% extra.

Q:   Can you print in color?

A:   Yes, we can match ink colors, except for metallic inks (we can come close to the color but can't print in metallic ink). We charge a flat fee to match an ink color.

Q:    Can you match the font on my invitation?

A:    Almost always, or we can find the font or something similar. We carry the most popular wedding fonts in our collection. If you prefer us to purchase a font, we will let you know the price and add it to your invoice.

Q:   Can you help me with envelope addressing etiquette?

A:   Yes, once you place your order we will be happy to help you with your etiquette questions. If I don't know the answer, then we'll find it out for you!

Q:   Can you start addressing my envelopes or place cards before I have my guest list completed?

A:   Yes, we can start with your initial list, then you can email us the additions as needed, no extra charge. However, if you need additional envelopes addressed after your initial order is delivered, then a set up fee will apply for each additional batch of envelopes to be addressed.

Q:   Can you print on Crane escort card envelopes?

A:   We no longer offer computer printing on place card or escort card stock other than PenDance's own tent card stock.

Q:   What types of printers do you use?

A:   We use a number of commercial printing technologies. The paper type determines which technology we will use.

Q:   Do you keep my address list private?

A:   Absolutely. We never use your information for anything other than completing your order. We usually delete address lists two months after the items are delivered, in case a client happens to lose the address information from their computer.

Q:   Can I have envelopes mailed directly to you from my stationer or printer?

A:   Yes, we will accept envelopes mailed from your printer or stationer. You will need to provide us with your return address information so that we'll know which envelopes are yours (most stationers/printers fail to include the client's contact information with the envelopes.)

Back to top

 

Hand Engraving


Q:   Do you offer any items for purchase that can be engraved?

A:   No, not at the present time. We hand engrave glass, crystal, and metal gift items that customers bring or ship to us.

Q:   Can you engrave an item while I wait?

A:   No, I usually prefer 3-5 days to complete most orders. However, if it's an emergency, I can usually arrange a time to engrave your item while you run errands or are out at lunch. A rush fee will apply for same day service.

Q:   What is your minimum engraving charge?

A:   Our minimun order is $35 (plus tax for Texas residents).

Q:   How long does it take to complete an engraving order?

A:   Please allow 3-5 days for most orders. For large quantities (50 items or more) I will be happy to provide a time estimate depending on what items they are and how much text needs to be engraved.

Q:   Do you engrave antiques?

A:   No, I don't engrave any items that can't easily be replaced by the due date of the order. I also reserve the right to not accept orders for expensive items, since I guarantee all my work and will replace an item if I happen to misspell something, which RARELY happens.

Back to top

 

Sandcarving


Q:   How long does it take to complete a sandcarving order?

A:   Please allow 1-2 weeks for most orders. For large quantities (50 items or more), we will be happy to provide a time estimate depending on what items they are and how much text needs to be engraved.

Q:   How do I know if I should request sandcarving or hand engraving?

A:   We can provide you a quote for both methods and let you decide. Please see our article on hand engraving vs. sandcarving for further information.

Q:   Can I ship wine bottles to you to be engraved?

A:   We can only engrave bottles that can be dropped off and picked up from our studio. We can't ship wine or liquor since we don't have this type of shipping license.

Back to top

 

General Information


Q:   Do you have a storefront?

A:   No, we work out of a home studio. All meetings are by appointment.

Q:   What's the best method for placing an order?

A:   We offer online request for quote forms that you can use, or you can simply email us using one of the emails on our contact page. We will send you a response by email within 2 business days. Or  you may call us between 10am -5pm Monday - Friday at (281) 558-7856 or toll free (866) 476-6788.

Q:   What is your minimum order?

A:   For most jobs it's $35, plus applicable sales tax. You can check our price lists for further details.

Q:   What payment methods do you accept?

A:   We accept cash, check, Visa, MasterCard, Discover, but not AMEX. We prefer deposits to be made by check. We do charge sales tax to Texas residents.

Q:   Do you offer discounts to wedding planners?

A:   At this time, we do not offer discounts for our services.

Q:   Do you sign contracts with your clients?

A:   We don't usually sign formal contracts, preferring instead to rely on email correspondence and our invoices which show the details of each job. Whenever a client submits a deposit, we email them to confirm that we received the check so they have that for their records.

If you prefer to use a formal contract with us, we will be happy to work with you to create a letter agreement that will give you the comfort level you need.

Q:   What is your cancellation policy?

A:   If you have ordered hand calligraphy services that require a deposit, the deposit will act as your cancellation fee. We generally do not require deposits on computer calligraphy orders, so if you need to cancel then please let us know as a courtesy.

Q:   What do I do if I find errors in my order?

A:   Email or fax us the changes that need to be made, and we'll redo them right away. Any errors that are our fault are redone at no additional charge. Errors that are your fault will be charged the same rate as the previous items, plus a $15 set up fee. We usually keep about 3-5 extra blank envelopes or cards when we deliver your order in the event any errors are discovered.

Q:   How do you mail items to long distance clients?

A:    We prefer mailing via UPS, and we'll email you the tracking number once the order is shipped. If you have either UPS or FedEx account numbers, we'll be happy to use those in lieu of adding shipping charges to your final balance.

NOTE: For long distance clients, we request that you plan the due date for your items to be delivered to be at least 7-10 business days prior to the date you need them, and check your order the same day you receive it. In the event you find any errors (yours or ours), this will allow us to mail you additional items without incurring excessive shipping charges. For errors that are our fault, we will pay up to the amount that USPS Priority Mail would cost to ship it to you. If you need the items sooner, then you will have to pay the difference between what it would cost via USPS Priority Mail and the shipping method you request.

Q:    What if I need extra items addressed after I receive my order?

A:    This usually happens more than not! Since we keep 3-5 additional blank items from your order, you can email us the additions and we can do those for you at the same rate we charged your previous order. However, we do ask that you try to collect these additions and send them to us all at once, if possible.

If you anticipate needing additional items done after you receive your order, you are welcome to leave the remaining blank items with us until your additional items are complete. A $15 set up fee will apply for additional items.

Q:   Do you return any items that are not addressed?

A:   Yes, we will return all items to you, save the few blank ones we keep for emergencies. For long distance clients, you will need to pay the cost of shipping. If you prefer us not to keep any extras, please let us know.

Q:   Do you teach hand calligraphy classes or private lessons?

A:   No, not at the present time. I work about 60+ hours a week with my hand calligraphy and engraving schedule, so there's not much time to offer classes.

Q:   Is rush service available?

A:   Yes, when our schedule allows, we will work with you to provide rush services if needed. Extra fees will apply.

Q:  Do you offer stuffing, stamping, and mailing services?

A:   We offer stuffing, stamping, and sealing services. We do not offer mailing services.

 

Please see our other articles and resources.

Back to top


 

Request a Quote | Hand Calligraphy | Computer Calligraphy | Engraving | Articles

 

VISA Mastercard DiscoverCard PayPal     © 2012 Maureen Vickery. All rights reserved. This page last updated 02/21/2012.

PenDance Calligraphy & Engraving retains all rights to the content of this web site, as well as all calligraphy and engraving artwork we produce on behalf of our clients. Our artwork and designs may only be used for each specific job we created them for. The client, stationer, and printer agree that our artwork will not be copied, re-engineered, re-purposed, edited to create derivative works, resold, reprinted, given away, or re-used in any way that would violate our copyright.

 

PenDance Calligraphy & Engraving, L.L.C.

14027 Memorial Drive #198 (this is our UPS store address, NOT our home studio address)

Houston, TX  77079

(281) 558-7856  toll free (866) 476-6788