Q: Do you have a
A: No, we work out of a
home studio. All meetings are by appointment.
Q: What's the best
method for placing an order?
A: We offer online
request for quote
forms that you can use, or you can simply email us using
one of the emails on our
contact page. We will send you a response by
email within 2 business days. Or you may call us
between 10am -5pm Monday - Friday at (281) 558-7856 or
toll free (866) 476-6788.
Q: What is your minimum
A: For most jobs it's $35,
plus applicable sales tax. You can check our
price lists for
Q: What payment methods
do you accept?
A: We accept cash, check,
Visa, MasterCard, Discover, but not AMEX. We prefer
deposits to be made by check. We do charge sales tax to
Q: Do you offer
discounts to wedding planners?
A: At this time, we do not
offer discounts for our services.
Q: Do you sign contracts
with your clients?
A: We don't usually sign
formal contracts, preferring instead to rely on email
correspondence and our invoices which show the details
of each job. Whenever a client submits a deposit, we
email them to confirm that we received the check so they
have that for their records.
If you prefer to use a formal contract with us, we will
be happy to work with you to create a letter agreement
that will give you the comfort level you need.
Q: What is your
A: If you have ordered
hand calligraphy services that require a deposit, the
deposit will act as your cancellation fee. We generally
do not require deposits on computer calligraphy orders,
so if you need to cancel then please let us know as a
Q: What do I do if I
find errors in my order?
A: Email or fax us the
changes that need to be made, and we'll redo them right
away. Any errors that are our fault are redone at no
additional charge. Errors that are your fault will be
charged the same rate as the previous items, plus a $15
set up fee. We usually
keep about 3-5 extra blank envelopes or cards when we
deliver your order in the event any errors are
Q: How do you mail items
to long distance clients?
A: We prefer mailing
via UPS, and we'll email you the tracking number once
the order is shipped. If you have either UPS or FedEx
account numbers, we'll be happy to use those in lieu of
adding shipping charges to your final balance.
NOTE: For long distance clients, we
request that you plan the due date for your items to be
delivered to be at least 7-10 business days prior to the
date you need them, and check your order the same day
you receive it. In the event you find any errors (yours
or ours), this will allow us to mail you additional
items without incurring excessive shipping charges. For
errors that are our fault, we will pay up to the amount
that USPS Priority Mail would cost to ship it to you. If
you need the items sooner, then you will have to pay the
difference between what it would cost via USPS Priority
Mail and the shipping method you request.
Q: What if I need
extra items addressed after I receive my order?
A: This usually
happens more than not! Since we keep 3-5 additional
blank items from your order, you can email us the
additions and we can do those for you at the same rate
we charged your previous order. However, we do ask that
you try to collect these additions and send them to us
all at once, if possible.
If you anticipate needing additional items done after
you receive your order, you are welcome to leave the
remaining blank items with us until your additional
items are complete. A $15 set up fee will apply for
Q: Do you return any
items that are not addressed?
A: Yes, we will return all
items to you, save the few blank ones we keep for
emergencies. For long distance clients, you will need to
pay the cost of shipping. If you prefer us not to keep
any extras, please let us know.
Q: Do you teach hand
calligraphy classes or private lessons?
A: No, not at the present
time. I work about 60+ hours a week with my hand
calligraphy and engraving schedule, so there's not much
time to offer classes.
Q: Is rush service
A: Yes, when our schedule
allows, we will work with you to provide rush services
if needed. Extra fees will apply.
Q: Do you offer stuffing,
stamping, and mailing services?
A: We offer stuffing,
stamping, and sealing services. We do not offer mailing